Frequently Asked Questions
Orders & Custom Creations
Do you offer custom orders?
Yes! We love creating one-of-a-kind, custom designs. If you’d like a personalized beaded pen, artisan keychain, or repurposed item, contact us to discuss your ideas.
Can I modify an item after purchasing?
Once an order is placed, modifications are limited. However, contact us ASAP, and we’ll do our best to accommodate changes before your order ships.
Shipping & Returns
How long does shipping take?
Orders are processed within 2–3 business days. Handmade and custom items may take longer. Shipping times vary based on location:
- U.S. Orders: 4–7 business days.
- International Orders: N/A
For full details, visit our Shipping Policy.
Do you ship internationally?
No, we currently only ship within the United States.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after confirmed delivery to request a return and refund.
To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. You’ll also need proof of purchase. Custom and personalized pieces are final sale. See our Return Policy for more details.
Product Details & Care
Are your items handmade?
Many of our products — including beaded pens, artisan keychains, bracelets, and repurposed items — are carefully handcrafted to ensure quality and uniqueness. We also offer affiliated items that complement our handmade collections, thoughtfully selected to meet our brand’s high standards.
How do I care for my beaded pens, bracelets, and keychains?
- Avoid prolonged exposure to water or extreme temperatures.
- Wipe with a soft, dry cloth to clean.
- Store in a cool, dry place when not in use.
What materials do you use in your products?
At Mercantile Muse, we carefully select high-quality materials to ensure durability, beauty, and sustainability:
- Premium Beads – Glass, acrylic, and semi-precious stones, hand-selected for color and texture.
- Sustainable Metals – Stainless steel, brass, and zinc alloy components chosen for strength and style.
- Upcycled & Repurposed Elements – Vintage and rescued materials that add character and reduce waste.
- Durable Cord & Fastenings – Elastic, wire, or clasps made to last.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
Do you offer discounts or promo codes?
Yes! Sign up for our email newsletter to receive exclusive discounts, early access to new collections, and special offers.
Do you sell gift cards?
Yes! Our Mercantile Muse E-Gift Cards make the perfect present for any occasion.
General & Contact Information
How can I contact Mercantile Muse?
Still have questions? You can reach us via email at info@mercantile-muse.com
Do you offer wholesale or affiliate opportunities?
No, we currently do not.
Where is Mercantile Muse located?
We are proudly based in the Adirondacks of Upstate New York, inspired by its natural beauty, history, and spirit of repurposing.
️ Need More Help?
If you have any other questions, feel free to contact us — we’re happy to help!