Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after confirmed delivery of receiving your item to request a return and refund.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: info@mercantile-muse.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: info@mercantile-muse.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), personal care goods (beauty products), hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
No exchanges.
European Union 14-Day Cooling Off Period
We currently do not ship outside the U.S.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned in original condition as stated above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at: info@mercantile-muse.com
Summary of Return Policy for Mercantile Muse:
- Returns only accepted for gross misrepresentation of item, damaged item, or missing item or parts.
- Returns accepted within 14 days of confirmed delivery.
- Customer must first contact us at: info@mercantile-muse.com
- Customer provides return shipping, unless otherwise noted.
- No returns on final sale items.