Shipping Policy

Thank you for choosing Mercantile Muse! We value your business and want to ensure that you have a clear understanding of our shipping policies. Please review the following information regarding our shipping practices.

Shipping Location

We currently ship only within the United States, specifically to customers located in New York and other states across the U.S. We do not offer international shipping at this time.

Processing Time

All orders are processed within 2–3 business days. Business days are Monday through Friday, excluding holidays. Please note that processing times may vary during peak seasons or holidays.

Shipping Rates

Shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout. We strive to offer competitive shipping rates to ensure you receive the best value.

Delivery Times

Once your order has been processed, you can expect delivery within 4–7 business days depending on your location and the shipping method selected.

*Please be aware that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.*

Order Tracking

After your order has shipped, you will receive a confirmation email containing tracking details so you can monitor your shipment's progress.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you cannot locate it, please contact your local carrier for assistance.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer service team at:
💌 info@mercantile-muse.com
For the fastest response, please contact us by email.

Thank you for shopping with Mercantile Muse. We appreciate your support and look forward to serving you!